Customer Support

To achieve “zero” failure of delivered products and “zero” time lag in the event of an emergency, we have the best possible quality control and assurance system.

Important Notices

Important notices such as countermeasures against system shutdown and ensuring safety during system operation are posted here. For details, please contact our sales representatives or help desk.

Technical seminars

We offer a wide variety of technical seminars for our existing customers to explain about film deposition and our systems. Please feel free to participate in them.

Discontinued product information

Information on discontinued products. Alternative models are also introduced here.

Special offers on components

Information concerning special offers on components and consumables is posted here. Please take this opportunity to consider purchasing them.

Help desk

Our staff is ready to respond to questions from customers concerning the failure and repair of Shincron’s systems they are using, even out of hours.
Please feel free to contact us.

Contact

Please be careful not to call
the wrong number.

Help desk

+81-45-650-2421
Operating hours: 8:30 – 20:00 on weekdays / 8:30 – 17:00 on Saturdays

Used products

Please contact us if you consider reselling systems, components, and so on. We will introduce you to customers who consider purchasing them.

Regular visit service

With the hope of contributing to stable production at customers’ facilities, our field service staff provides a regular visiting service to check system conditions. For details, please feel free to contact our sales representatives or help desk.

Product Information